1. What time is check-in and check-out?

Check-in is typically at 4:00 PM and check-out is at 11:00 AM.
Early check-in or late check-out may be available upon request and depends on cleaning schedules and availability.

2. How do I check in?

All of our properties feature self check-in with a smart lock or keypad. You’ll receive detailed check-in instructions and your unique code via message before your arrival.

3. Is parking available?

Yes! Each unit offers free on-site parking, and most properties have space for multiple vehicles. Details are provided in your booking confirmation.

4. Are pets allowed?

Some of our properties are pet-friendly, while others are not. Please check your specific listing or contact us prior to booking to confirm.

5. How many guests can each home accommodate?

Each home varies in size and setup. Capacity typically ranges from 3–10 guests, depending on the property. Each listing includes specific sleeping arrangements and maximum occupancy.

6. What is your cancellation policy?

Our standard policy is full refund for cancellations made 14 days before check-in. Cancellations made within 14 days are subject to partial refunds. Always refer to the policy listed on your booking confirmation for the specific unit.

7. What if something breaks or doesn’t work during my stay?

Please message us right away! Our team is available 7 days a week and will respond promptly to resolve any issues.

8. Do you have homes that can accommodate large groups?

Yes, several of our properties can host up to 8-10 guests, perfect for family reunions, work trips, or group getaways.

9. How can I contact you during my stay?

You can reach us anytime through your booking platform’s messaging system or by text/email if you booked directly. We respond quickly to ensure you have a smooth stay.

10. What if I left something behind?

No problem! Contact us as soon as you realize it. We’ll do our best to locate and return your item — shipping costs may apply.

Frequently Asked Question's